RETURN AND CANCELLATION POLICY – AMELIA RÚA

At Amelia Rúa, we take care of every detail to ensure your experience is exceptional. However, we understand that sometimes a garment or accessory may not be exactly what you expected. Therefore, we offer a straightforward process to handle your return.

Important note: Please be reminded that Amelia Rúa does not cover return costs; return shipping costs are the responsibility of the customer.

Can I return my order?

Yes, of course. If you are not completely satisfied with the items in your order, you have a period of 30 calendar days from the date of receipt to make a return.

For us to accept your return, the items must meet the following conditions:

• Original condition: The product must include all its original parts, components, and tags. Packaging must be in the same condition as when delivered.

• Proper use: Only normal use of the product must be evident. We will not accept items damaged by improper use, incorrect washing, or careless handling.

• Hygiene: For products where hygiene is an essential factor (such as intimate apparel or swimwear), items must be fully sanitized before initiating the process.

• Defects: If the product arrived with a manufacturing defect, this damage must be identifiable immediately upon receipt.

• Shipping costs: We reserve the right to apply the corresponding transport costs of the return process to the customer.

• Processing times: Once received, your return will be officially processed and inspected within a maximum of 7 business days.

Amelia Rúa reserves the right to reject any returned item if we suspect or find evidence that it has been used or damaged outside our responsibility.

How can I process my return?

If your order meets the requirements above, please follow these steps to initiate the process:

1. Send an email to: Contacto@ameliarua.com

2. Make sure to include the following information in your message:

   • Order number.

   • Reason for the return.

   • Photograph of the product (mandatory in case of flaws, damage, or defects).

   • Customer's full name.

   • Full postal address.

Once we review your request, we will contact you to provide the exact address to which you must send the return. Please never send the package to the sender's address shown on the original box. The correct address will be provided solely by our customer service team following your request.

Remember that the customer is exclusively responsible for bearing the shipping costs to return the product to us.

CANCELLATION AND WITHDRAWAL TERMS

Right of withdrawal: As a consumer (a natural person acting outside of a commercial or professional activity), you have the legal right to withdraw from this contract within a period of 14 calendar days, starting from the day you, or an authorized third party indicated by you (other than the carrier), acquire physical possession of the goods.

To exercise this right, you must inform us of your decision through an unequivocal statement (for example, via an email to Contacto@ameliarua.com). The withdrawal process will be considered formally completed once we have physically received the goods back. The costs arising from this return will be borne entirely by the buyer.

Important information regarding orders in transit: At Amelia Rúa, we work with a fully automated logistics system so you can enjoy your garments as soon as possible. For this reason, orders are processed immediately, and it is not possible to stop or cancel the shipping process once an order has been placed.

Since our products are shipped from our logistics center in Asia, transit times may be longer and are outside our direct control during transit. If your order is already on its way, cancellation will not be possible; you must wait to receive the goods at your address and subsequently initiate the standard return process.

If you wish to expedite the process, you may notify us of your intention to withdraw in advance and, once you receive the package, send us the return shipping receipt.

Consequences of withdrawal: In the event of a valid withdrawal, we will reimburse the payments received from you, excluding initial delivery costs and any supplementary costs resulting from your choice of a delivery method other than the least expensive standard delivery option we offer.

This refund will be handled without undue delay and, at the latest, within 14 calendar days from the date on which we have received both your withdrawal notification and the returned items in perfect condition. We will process the refund using the same payment method you used for the initial transaction, unless expressly agreed otherwise. This process will not generate any additional refund fees for you.

WAREHOUSE ADDRESS

For full transparency with our community, please be informed that all returns must be sent to our central warehouse located in Asia, with all shipping costs borne by the customer.